• What are your Customer Service hours?
• Can I make changes to my ad once it is submitted?
• Can I attach photos to my ad?
• What photo formats do you accept?
• Can I use my own abbreviations and descriptions in my Classified Ad?
• Can I list my website in my ad?
• Why are the online advertising package rates different than when I call in the place the ad?
• Can I list my car or house in my Garage Sale ad?

Q. What are your Customer Service hours?

A. Our Customer Service hours are Monday – Friday, 8am – 5pm.

Q. Can I make changes to my ad once it is submitted?

A. Yes – but you cannot make them through our online system. If you need to make changes, please contact our Customer Service Department at 800-213-8561

Q. Can I attach photos to my ad?

A. Yes – you may attach the photo during our order entry process. If you are unable to attach the photo, you may email the photo to our Online Customer Service email at OnlineCS@coxohio.com. Please remember to reference the ad confirmation number when submitting the photo through this process.

Q. What photo formats do you accept?

A. We accept .jpeg format photos. If you have a photo that is a .bmp, .gif or other format, please call out Customer Service line at 800-213-8561.

Q. Can I use my own abbreviations and descriptions in my Classified Ad?

A. We have specific abbreviations that must be used. All Online submitted ads are subject to supervisor approval and are proofread before the as is released for print.

Q. Can I list my website in my ad?

A. Yes – you may list your personal or your business website in the text of the ad. However, you may not list online auction websites, other classified websites, or other online recruitment websites in the text of the ad.

Q. Why are the online advertising package rates different than when I call in the place the ad?

A. Our online packages are selected and priced to give our customers the most value for their dollar. We also offer a variety of additional advertising packages, so if you do not see a package that fits your needs, please call our Customer Service line at 800-213-8561 for additional advertising information.

Q. Can I list my car or house in my Garage Sale ad?

A. Unfortunately, we cannot list any item that requires a title – such as car, boat, atv, house or similar items. If you have any questions regarding this, please contact our Customer Service department at 800-213-8561 or OnlineCS@coxohio.com.